FREQUENTLY ASKED QUESTIONS
For all warranties: Customers MUST call our Tech Department or email us at [email protected] and obtain a return merchandise authorization (RMA) before sending in a defective item. Defective merchandise MUST be received within 10-business days from when the RMA was issued. Merchandise received after the 10-business day period may be eligible for credit to account only.
The LEDs in my turn signal burnt out, how do I submit a warranty?
If LED’s in your turn signal have burnt out, you can submit this for a warranty replacement. To do so follow these simple steps:
1. Take a photo of the light when it’s connected to power, displaying the burnt out LEDs
2. Cut the main black wire in half and take a photo
3. Send theses photos along with a shipping address to [email protected]
Once we receive these photos and proper information, we can send you a replacement turn signal, all covered under our lifetime warranty!
Do the Badlands Modules have a warranty?
Yes! All Badlands Modules EXCEPT for LE-01 & LE-02 have a Lifetime warranty! This Lifetime Warranty applies to Badlands Modules made in 2017-Current. The warranty sticker and date sticker must be present on the back of the module for the warranty to be valid.
How do I submit a warranty for my Badlands Module?
If you have reason to believe that your Badlands Module is defective, you can send it back to us and we will put it through testing. You must receive a return authorization number from NAMZ first! If it truly is defective, we will send you replacement module. However, if it is functioning properly, we will contact you for payment information for the cost of return shipping and we will send it back to you.
*NOTE: LE-01 & LE-02 models are NOT covered under warranty.
How can I submit a return?
Contact us at [email protected] with the reasoning for the return and a representative will issue you a return authorization number. Once we receive the return, we will inspect it to be sure there is no damage. After inspection, a refund will be given back to the original method of payment for the cost of the product ONLY.
Will my order ship the same day?
While we strive to ship all orders within 24 hours on business days, there may be unexpected delays due to the current world-wide shipping and supply and demand issues. If we encounter this issue, we will be in contact via email to keep you up to date on your orders progress. You may also email us at [email protected] to confirm product availability.
Can I pick up my order at your location?
Yes! We are located in Oreland, Pennsylvania, which is about 15 miles north of Philadelphia. Give us call to place your order and let us know when you are available to pick up your order. Our hours are Monday-Friday 8:30AM-5:00PM